Shade Station Reviews
Based on 23 customer reviews and online research, shadestation.co.uk has a consumer rating of 3.0 out of 5 stars, indicating most customers are generally satisfied with Shade Station.
5 Stars(8)
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4 Stars(4)
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3 Stars(1)
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2 Stars(1)
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1 Star(9)
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How would you rate Shade Station?
Top Reviews
Awful customer service! Sent returns was told they hadn't received them even though I had the signed proof! I bought through amazon so ignored their lies went to the top and refund straight away! Avoid!!
I purchased a pair of black Oliver Peoples Ryce frames to replace the ones I currently have. I typically trust my gut and I was wary as the reviews were not that great. The frames arrived and were astoundingly horrible knockoffs. I might have kept them had they been remotely like the originals but, these were so bad it was laughable. The frames were made of super cheap plastic and looked like something I could scoop up for 6 dollars at a Venice beach sunglasses stall. I paid the high shipping fee and returned them. Thankfully, they gave me a refund promptly, but the disappointment still has left a bad taste. Never again. Buyer beware!
All Customer Reviews (23)
Prefect glasses for my narrow face...delivered timely and with no issues...thanks
Easy to use prescription service, took a photo of my prescription it uploaded, chose my reasonably priced frames and they arrived within days. Excellent service.
Very happy with them lovely glasses
Order two pairs of sunglasses as wasn’t sure which ones to chose. Both much cheaper than elsewhere. Arrived within advertised time. Sent back one pair and refund was a little slow but it was very clearly stated on the website that refunds were taking longer than usual to process,
Purchased a pair of sunglasses (almost £300) which were faulty on arrival, the hinges were loose and the frame stretched as though they had been worn on someone's head and widened. When I put them on they would slide straight off my face. I notified the company and they told me to send back for an exchange or refund, I incurred extra charges to return the item signed for and Refund was delayed a week after item received back to be met with the excuse that the hinges were not faulty yet they had found not one but TWO scratches on the item (yeah sure) so therefore were going to return the item to me as would not refund! I've been absolutely ripped off, I really wish I had checked the reviews prior to order as I would never have purchased from these dodgy people! Don't waste your money!
Very happy with my sunglasses. They arrived the next day and are perfect. Great price too! I would definitely recommend this company and order again.
Prompt service and delivery.One of the arms of the frame was misaligned but my optometrist managed to straighten it. Am now awaiting my new glasses from the glazier via my optometrist.Glasses bought to replace same frame which recently broke after 4 hard years wearing.
Great sunglasses and they came pretty quickly. However, I am a little disappointed there’s no free returns. I spent nearly £200 on glasses and there’s no free returns option. You have to return them at your own cost and insured. So I spent nearly £8 just sending them back. Not the worst experience, as I say, they came quickly and were packed nicely. Just disappointed at the cost of sending them back.
Really disappointed with both the product and the customer service. I was disappointed with the product as it arrived not looking like the pictures and it one of the lenses had a smear along it. I reported this to shadestation and provided them with pictures. Returned the glasses and received a refund. However, had to lose £3.20 on return postage which was not refunded.So beware, you'll have to pay if you receive a faulty product which has to be returned :(
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